Expert Remote Computer Support
Fast, friendly help with whatever's going wrong on your computer — without leaving your home.
$50 flat rate per remote session
How It Works
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1
Tell us what's wrong
Fill out the form below or give us a call. We'll set up a time that works for you — often the same day.
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2
We connect remotely
We send you a secure link. One click and we can see your screen and help you fix it. You stay in control the whole time.
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3
Problem solved
Most issues are resolved in a single session. Flat $50 — no surprise charges, no upsells.
What We Help With
Troubleshooting
Slow PCs, crashes, error messages, things that just stopped working.
Virus & Malware Removal
Pop-ups, scam warnings, browser hijacks — cleaned up and locked down.
Software Install & Setup
Office, browsers, antivirus, anything you bought and need configured properly.
New Computer Setup
Get a new PC up and running, with your files and settings moved over from the old one.
Backup & Data Recovery
Set up automatic backups, or recover files you thought you lost.
Printer, Wi-Fi & Network
Get your printer talking again, fix Wi-Fi dropouts, or set up a new router.
Email Account Setup
Outlook, Gmail, Apple Mail — configured on your computer or phone.
One-on-One Tutoring
Patient, plain-English help learning whatever you want to learn.
Simple, Flat-Rate Pricing
per remote session
- One-on-one help from a real technician
- Most issues resolved in a single session
- No travel charges — we work remotely
- No surprise fees, no upsells
About Spritz Communications
We've been helping people with their computers since 1993 — when John and Diane Cook started Cook's Computer Programming out of a refurbished motel in St. Joseph, Missouri. Three decades and a couple of name changes later, it's a one-person operation, and when you reach out, you're talking to Jason Cook directly — not a ticket queue.
We call ourselves the Open Source MSP. The toolkit we work with — RustDesk and MeshCentral for remote sessions, Wazuh for security monitoring, Linux servers, AdGuard Home, Let's Encrypt — isn't built on expensive vendor licensing that has to get baked into every bill. Domain registrations are passed through at Cloudflare's wholesale price. No contracts, no upsell scripts, no surprise line items.
We focus on doing the work well, explaining what we did in plain English, and charging a fair flat rate so you always know what you're paying. Jason holds CompTIA A+, Network+, Linux+, and Security+ certifications.
Frequently Asked Questions
Is it safe to let you remote into my computer?
Yes. We use a secure remote-support tool that requires your permission to connect, and you can see everything we do on the screen. You can end the session at any time. We never install anything that gives us ongoing access without your knowledge.
Do I need to install anything beforehand?
No. When it's time for your session, we'll send you a link. You click it, run a small file once, and we're connected. There's nothing to install permanently.
What if you can't fix my problem?
If we can't resolve your issue remotely, you don't pay. We'll let you know up front if it looks like the kind of problem that needs hands-on hardware work.
How long does a session take?
Most sessions are 30 to 60 minutes. Heavier jobs (like setting up a new computer or recovering data) can take longer, but the price stays the same.
What hours are you available?
Phone hours are Monday through Saturday, 8 a.m. to 8 p.m. Central, and Sundays are off. The contact form is open 24/7 — we'll usually get back to you the same day and schedule a session that works for you, evenings included.
What types of computers do you work on?
Windows PCs primarily, plus Macs and most major web browsers, email clients, and office software. If you're not sure, just ask.
Request Help
Tell us what's going on and we'll be in touch to set up a time. Or call 816-396-5947. Phone hours: Mon–Sat, 8 a.m. – 8 p.m. Central.